A new type of support designed exclusively for Independent Vet Clinics
Not Sure Where to Start? That’s More Common Than You Think.
Success Story 1 – Transforming a Multi-Clinic GP/ECC Veterinary Group
Many Veterinary clinic owners and leaders know they need support — but aren’t always sure what kind.
Legislation changes. Technology evolves. Workforce expectations shift. And suddenly you’re expected to be an expert in HR, WHS, compliance, culture, finance, recruitment, social media marketing and systems… all while running a clinic.
One Consultant... All bases covered
WHY UNLOCK
Why juggle five advisors when you need one?
A finance coach, a HR advisor, a leadership coach, an IT implementer, a compliance specialist- most clinics end up piecing together expensive, disconnected support.
Unlock brings the full Veterinary business toolkit under one roof. Hands-on, in-clinic, and built around how independent practices actually work.
Areas of Expertise
Nine ways Unlock can move your Clinic forward
1.
People & HR
HR frameworks and platforms, employment contracts, policies, and WHS compliance — built for vet clinic realities, not generic workplaces.
Includes psychosocial safety obligations under the 2025 legislation changes. When did you last review your contracts and policies?
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2.
WHS & Compliance
Workplace health and safety audits, policy development, and full implementation of safety frameworks — all current with 2025 psychosocial safety legislation.
Includes SOPs for controlled substances, emergency protocol walkthroughs, and hands-on implementation so your team knows exactly what to do when it matters.
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3.
Clinic setups & Acquisitions
From floor plan review and equipment planning through to supplier liaison, council requirements, recruitment, and open day — I work alongside you at every stage of a new clinic setup or acquisition.
Complete business modelling and feasibility planning underpins the whole process, so every decision is grounded in what will actually work operationally and financially. One point of contact from concept to opening day.
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4.
PMS & Technology
ezyVet optimisation and implementation, X-ray software configuration, TANDA workforce management, and Employment Hero HR platform setup — plus reminder redesign, software configuration, and hands-on team training.
End-to-end implementation from someone who knows how these platforms perform in a real vet clinic.
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5.
Financials & Business Reporting
Corporate-level planning, forecasting, and KPI dashboards built for independent clinics — giving you the same visibility a large corporate group has, without the overhead.
Monthly or fortnightly catchups with your team to review performance, work through the numbers, and turn insight into real-world action.
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6.
AI tools & implementation
AI is changing how veterinary clinics operate — and fast. Consultation recording, clinical note automation, client communication tools, smart scheduling, and workflow automation are already saving clinics hours every week.
I help you cut through the noise, choose what's actually worth investing in, and implement it so your team hits the ground running.
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7.
Leadership & Coaching
Whether you need weekly check-ins, a one-off session to work through a specific challenge, or help building the management structures and processes that set your team up for long-term success — this is practical, real-world coaching built for vet clinic leaders.
Role clarity, culture frameworks, and confident decision-making for practice owners and managers who are done figuring it out alone.
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8.
Marketing & Brand
Not a replacement for a dedicated marketer — but practical, clinic-specific guidance on how you present to your clients and community.
Website reviews, Google ranking assistance, Socials content strategy, newsletters, and client retention strategies — taught to you and your team so you can get the quick wins yourselves and keep your people engaged in the growth of their own clinic.
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9.
Pricing & People Strategy
Two of the biggest levers in any clinic — and the ones most often left to gut feel. Are you actually charging for everything your team is already doing?
I help you audit, correct, and configure your pricing so it reflects the true value of your care — paired with recruitment, retention, and team-building strategy. The most important plan your clinic will ever have is the one that brings in and keeps the right people.
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⭐️⭐️⭐️⭐️⭐️
“A truly beneficial service for any veterinary practice. Even after 30+ years in the industry as a Consultant and Manager myself, I still found areas where we could improve thanks to Lauren’s knowledge, clarity and practical tools. Highly recommend.”
— Tracy K, Business Manager
Start with a conversation.. not a committment
Free Clinic Health Check. No obligation. Confidential
The Clinic Health Check is a structured questionnaire and follow-up review covering every key area of your clinic — financials, HR, WHS, compliance, technology, culture, staffing, strategy, marketing, and client experience. You'll receive a detailed written report outlining what's working, where risk is sitting, and clear next steps. Most clinics are surprised by what a fresh set of eyes picks up.
At Unlock Veterinary, we don’t just advise clinics on workforce strategy — we built a solution to solve it.
Introducing....
* Post shifts quickly.
* Engage with pre-vetted vets, nurses & reception teams.
* Spend less time chasing — more time running your clinic.
Built by
Unlock Veterinary
People . Performance . Sustainability
Success Story 1 – Transforming a Multi-Clinic GP/ECC Veterinary Group
Shift & Paws connects good clinics with good people through a vetted, membership-based staffing platform designed specifically for independent veterinary teams.
Because strategy is only valuable if it works in real clinic life.